Refund Policy
At Buy Guns Store, we are committed to ensuring your satisfaction with your purchase. Please read our refund policy carefully to understand your rights and options.
Eligibility for Refunds
- Return Window: You may request a refund within 30 days of receiving your order.
- Condition of Items: Items must be returned in their original condition, unused, and with all packaging intact.
Non-Refundable Items
- Firearms and ammunition cannot be returned once opened or used.
- Customized or special-order items are non-refundable.
How to Request a Refund
- Contact Us: Reach out to our customer service team at (+1) 424-429-1889 or [email protected] to initiate a refund request.
- Return Authorization: You will receive a Return Authorization (RA) number that must be included with your return package.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Processing Your Refund
- Once we receive your returned item, it will be inspected, and a refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item, please follow the same procedures outlined above for returns, and indicate your preferred replacement item.
Contact Us
For any questions regarding our refund policy, please contact us:
Email: [email protected]
Phone: (+1) 424-429-1889